Fastlane Transfers will only charge 3% transaction fee against the booking price levied by the online payment service provider and guarantee the refund as long as 3 hours’ notice before pick up time is provided. All cancellations must be made online or via an email to which you will receive confirmation by us. If you do not receive an email from Fastlane Transfers confirming the cancellation, then it may mean we have not received your email. In this case, please call our customer services team. No refund will be issued in the following circumstances;
- No refund is made if the passenger does not show up for pre-paid journeys.
- No refund is made for cancellation of a booking with where less than 2 hours’ notice is provided.
- No refund is made if the passenger is uncontactable at pick up time for pre-paid journeys.