Frequently Asked Questions

How can I pay other than cash?

There are various methods of payment. Fastlane Transfers provide its clients with the availability of paying through Visa card, Master Card, American Express, and other major debit cards.

Any limitations regarding the number of passengers or luggage?

A wide range of vehicles can be booked. You may choose the vehicle according to your requirement. Fastlane Transfers provide vehicles with comfortable seats. A variety of cars and minibuses are available for a different group of people. Travelers can choose vehicles of their own choice according to their needs.

The varieties of vehicles are as follows:

  • Standard
  • Executive
  • Luxury
  • People carrier
  • Large people carrier
  • Minibus
  • Executive people carrier

How to find a driver at the airport?

If you have booked the service with meet and greet, you do not need to worry or stress over finding your booked driver. He will be right there inside the airport the moment your plane lands, holding the name board with him. Above all, you can give him your luggage to carry it through the minicab. Fastlane Transfers service focuses on their client's satisfaction because that's what matters the most. There are also specific pick-up points in the parking lot, where you can easily find your booked car and driver waiting for you.

Are there any extra charges in case of late arrival?

On journeys collecting from an airport, as standard, Fastlane Transfers allow all passengers 45 minutes maximum from the time the flight actually lands to meet with their driver. After this, waiting time is charged, regardless of the reason, at £20/hr pro rata. Fastlane Transfers therefore, advise passengers to consider immigration processing times at airport and request for a deferred Pick up / collection time after their flight lands. No compensation will be offered if the passenger is ready earlier than planned and has to wait until the scheduled collection time for the driver to arrive. No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take an alternative transport.

Do you monitor flights in case of Flight Delays?

Fastlane Transfers monitor flight delays but accommodate flight delays only up to a maximum of 45 minutes. Whilst we do try our best to accommodate our customers impacted by any flight delays above 45 minutes but do not guarantee for a pick up due to our company’s operational capacity at that time. In the particular instance of a flight delay of above 45 minutes, we therefore reserve the right to cancel you booking where we couldn’t accommodate your delayed pick up and cannot be held legally responsible. If we do cancel your booking due to flight delay of above 45 minutes, you are entitled to a full booking refund only. We are not liable to pay any additional charges that you may incur for arranging any alternative transport once we cancel your booking.

How much time does it take to book a Minicab?

It takes hardly 2-3 minutes to book a Minicab online or through our customer service. Fastlane Transfers also provide you with the opportunity of booking in advance. This can be booked up to 6 months before the date of arrival to avoid any hustle and stress.

Fastlane Transfers service works so fast and effectively with the coordination of dedicated workers that it’s just a matter of minutes.

How much is a cancellation charge?

Fastlane Transfers will not charge over the cancellation of the ride and guarantee 100% refund as long as 3 hours’ notice before pick up time is provided. All cancellations must be made online or via an email to which you will receive confirmation by us. If you do not receive an email from Fastlane Transfers confirming the cancellation, then it may mean that we have not received your email. In this case, please call our customer services team. No refund will be issued in the following circumstances;

  1. No refund is made if the passenger does not show up for pre-paid journeys.
  2. No refund is made for cancellation of a booking with where less than 2 hours’ notice before pick up time is provided.
  3. No refund is made if the passenger is uncontactable at pick up time for pre-paid journeys.

What is your Refund Policy?

If there is a situation that needs a refund of payment, we will refund it to the card used for the payment at the time of booking. It can take up to 5 Business days to refund the payment from the time we receive a refund request.

  1. If we needed to initiate your booking cancellation then you are entitled to a full booking refund only
  2. If a customer requests a cancellation of booking, he/she will be liable to pay a transaction fee of £1.00 against every refund of up to £50.00. Please follow the examples below
    1. Booking refund of £50.00 incurs a transaction fee of £1.00
    2. Booking refund of £75.00 incurs a transaction fee of £2.00
    3. Booking refund of £155.00 incurs a transaction fee of £4.00

How many cities do Fastlane Transfers cover?

Fastlane Transfers provides Private Hire Minicab Services Nationwide.

What is Meet and Greet Service?

One of our drivers will meet and greet you inside the airport, at your provided location. Any assistance with carrying luggage is more than welcome. Meet and greet is highly reliable and dependable and is considered to be the major and important service provided by Fastlane Transfers to all our clients on our standard cars and executive service. This service is available at all UK Airports.

Do you provide Child Car seat?

We do provide a child car seat as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Usage of child seat is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage. Please note that the UK Law for “Child Car seats” is different if the child is in a minicab. If the driver doesn’t provide the correct child car seat, children can travel without one – but only if they travel on a rear seat:

  • and wear an adult seat belt if they’re 3 or older
  • without a seat belt if they’re under 3

What measures are you taking to keep passengers and drivers safe from COVID-19?

We are committed to the health and safety of our customers and drivers on their journey. Every Journey with Fastlane Transfers is protected by our Safer Journey Initiative. We provide Personal Protective Equipment for our drivers and all our cars’ interiors and exteriors get sanitised before every ride to keep you and our drivers safe. We are committed to prevent the spread of COVID-19.

Is there any Advance Deposit against Cash Payment Booking Request

Fastlane Transfers reserves the right to request a deposit payment of up to 50% against the Cash payment booking where the pick-up is a home address or other than the airport address. In case of refusal to pay the deposit payment, Fastlane Transfers reserves the right to cancel the booking request. The deposit paid towards cash payment booking request is non-refundable where customer requests a cancellation within three hours prior to pick up time on booking.